Winbf Privacy Policy — Your Data Is Safe With Us

Winbf (winbf.app) is an international-standard online betting and gaming platform serving users in Bangladesh. We believe that respect for user privacy and accountability are the foundation of any trusted platform.

This Privacy Policy clearly covers the following:

• What information Winbf collects and why.
• How collected information is used and stored.
• Circumstances under which your information may be shared with third parties.
• How Winbf keeps your information safe.
• What rights you have over your data.

This policy applies to Winbf's website, mobile app, and all other digital channels. By using Winbf through any channel, you are deemed to have accepted this Privacy Policy.

Winbf only collects information that is strictly necessary to provide our services. We do not request or retain any data beyond what is needed. Details are outlined below:

Winbf uses collected data solely for the purposes listed below. Your information is never used for unrelated or unauthorized purposes.

• Account Management: For registration, login, password reset, and account security.
• Identity Verification: To complete the KYC process and verify your age.
• Financial Transactions: For processing deposits, withdrawals, and bonus payments.
• Service Improvement: To analyze user experience and improve the platform.
• Customer Support: For resolving support tickets, complaints, and enquiries.
• Promotional Communications: To keep you informed about bonuses, offers, and new features (you may opt out at any time).
• Fraud Prevention: To detect fraudulent activity and maintain platform security.
• Legal obligations: To meet the requirements of applicable laws and regulatory bodies.

Winbf never sells your information to advertisers or marketing agencies. If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time or let our support team know.

Winbf never sells or unnecessarily shares your information with third parties. However, limited data may be shared in the following cases to keep our services running:

• Payment Providers: Mobile banking services such as bKash, Nagad, and Rocket receive only the information necessary to complete transactions.
• Identity Verification Service: Data is shared with internationally accredited verification agencies for KYC purposes.
• Technology Partners: Cloud services and analytics tools used in the operation of the platform.
• Legal Authorities: When legally required by court order or government investigation.
• Fraud Prevention: To verify against international anti-fraud databases.

In the event of a business merger or acquisition, your data may be transferred to the new entity. You will be informed in advance if this occurs.

Winbf uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser that help the website remember your preferences.

You can disable cookies from your browser settings. Please note that disabling essential cookies may affect the functionality of certain Winbf services.

Winbf retains your data only for as long as necessary. The retention periods for different data types are outlined below:

• Account Information: For as long as your account is active, and for 5 years after closure (as required by law).
• Financial Transaction Records: Minimum 7 years (in accordance with international financial regulations).
• KYC Documents: 5 years after account closure.
• Betting History: For as long as your account is active, and for 2 years after closure.
• Support Contact: 3 years.
• Technical Logs: 90 days.

As a Winbf user, you have the following rights over your data:

Winbf is intended solely for individuals aged 18 and above. We do not knowingly collect or store any personal information from minors.

• Age Verification: Date of birth and a valid ID are requested during registration to verify age.
• Minor Detection: Any account found to belong to a user under 18 will be immediately closed.
• Data Deletion: Any minor's data collected inadvertently will be deleted as soon as it is identified.
• Guardian Request: If a parent or guardian believes their child's information has been collected, please contact support@winbf.app immediately.

Winbf follows the highest industry security standards to protect your data. Our technical and organizational security measures are outlined below:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Firewall Protection: Advanced firewall systems are in place to block external attacks.
• Regular Security Audits: Third-party experts regularly audit our systems.
• Access Control: Only authorized personnel are permitted to access user data.
• Data Backup: Regular backups are maintained on secure, encrypted servers.
• Suspicious Login Alerts: If a login is detected from an unfamiliar device or location, an email alert is sent immediately.

Winbf may update this privacy policy from time to time. Changes may be made in response to technological developments, new legal requirements, or improvements to our services.

• Notice Period: You will be notified by email or on the platform at least 14 days before any significant changes take effect.
• Date of update: The date of each update is shown at the top of this page under "Last Updated".
• Consent: Continued use of Winbf after any changes means you accept the updated policy.
• Archive: Previous versions of the Privacy Policy are available upon request.

If you do not agree with the updated policy, stop using Winbf and contact support to delete your account. We will always respect your decision.

For any questions, concerns, or complaints regarding our Privacy Policy, please reach out to our dedicated Privacy Team:

• Email: support@winbf.app
• Response time: Initial response is typically provided within 24–48 hours.
• Support Hours: 7 days a week, 24 hours a day.
• Language: Support is available in both Bengali and English.

If your concern remains unresolved after contacting us, you may file a complaint with the relevant data protection authority in your country.